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How to Fix a Failed Alignment - HP Officejet Pro 8500 Premier All-in-One Printer

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Learn what to do if you get an 'alignment failed' error message. The printer shown is the HP Officejet Pro 8500 Premier All-in-One Printer - A909n. The same steps apply to other models in the Officejet Pro 8500 series (A909a, A909b, A909d, and A909g).For other helpful videos go to hp.com/supportvideos or youtube.com/hpsupport. More support options for your printer are available at hp.com/support.This video was produced by HP.

Channel: Howto & Style
Uploaded: November 30, 1999 at 12:00 am
Author: HP Printer Support

Length: 06:54
Rating: 3.16
Views: 84482

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Video Comments

Christel Schaefers (November 30, 1999 at 12:00 am)
I guess I can throw my printer hp 8500 A Plus in the trash as well! Following the error message "alignment failed" I went through all the steps in the YouTube fix idea but alignment failed consistently! Also, the pages printed only black and yellow although the supply levels show all four colors. What is that all about? 
Clinton Chan (November 30, 1999 at 12:00 am)
No matter how eloquent and comprehensive their documents may be, these issues simply don't come up with cheaper printers who don't try to do your laundry and and dishes for you.
David Harris (November 30, 1999 at 12:00 am)
What a supreme piece of shit. Wasting all kinds of my time. BS
Gene Maimin (November 30, 1999 at 12:00 am)
Thank you so much! I was just about to give up my printer and buy a new one. Your video was clear and the steps easy to follow, and I'm happy to say that I'm able to print successfully again.
First Name Last Name (November 30, 1999 at 12:00 am)
As an IT manager in the late 90 and early 2K, I was a HP Evangelist. I loved HP products because they were well built, even if HP's software and drivers were a nightmare. Six years ago, new company, I brought in all HP workstations, network/local printers, color laserjet, and this network fax unit. Now, I have replaced every printer with Konica Minolta, and the fax is next. What a shame...HP used to be solid. 
Mary Bentley (November 30, 1999 at 12:00 am)
I have run through the above approx. 45 times. I have replaced both print heads and repeated the above approx. 55 times. I still get the same error message "alignment failed. Refer to devise documentation." Which I do and I read postings of many with similar unresolved issues.
DoctrZhivago (November 30, 1999 at 12:00 am)
Seriously guys, HP is -----==== CRAP ====-
angelo forte (November 30, 1999 at 12:00 am)
no more hp product in my live.go to more respect-client policy company
Gb Xx (November 30, 1999 at 12:00 am)
Printers with separate (and VERY $$ EXPENSIVE $$) INK TANK print head(s) this is a problematic design, especially for inkjet cartridge refilling. The officejet D-series was the subject of class action lawsuits due to the print heads clogging due to drying of pigmented ink making the print heads useless. Even these instructions are rather complicated. You are better off getting a printer w/o ink-tank print heads. There ARE printers with the 4 inkjet cartridge systems w/o separate printer heads. Most likely NOT hp brand though. Vote with your $$ and brand choice..
Kayla Stewart (November 30, 1999 at 12:00 am)
James Kirk was the genius to fix my printer problem!! I've soaked the printheads in alcohol (70%) and went through the reinstallment process that he explained and it finally works! After 2 days of working on this with other ideas I am relieved that I don't have to buy another printer! THANK YOU!!!

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