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How to Fix a Failed Alignment - HP Officejet Pro 8500 Premier All-in-One Printer

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Learn what to do if you get an 'alignment failed' error message. The printer shown is the HP Officejet Pro 8500 Premier All-in-One Printer - A909n. The same steps apply to other models in the Officejet Pro 8500 series (A909a, A909b, A909d, and A909g).For other helpful videos go to or More support options for your printer are available at video was produced by HP.

Channel: Howto & Style
Uploaded: November 30, 1999 at 12:00 am
Author: HP Printer Support

Length: 06:54
Rating: 3.2727273
Views: 60836


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Video Comments

DoctrZhivago (November 30, 1999 at 12:00 am)
Seriously guys, HP is -----==== CRAP ====-
Gb Xx (November 30, 1999 at 12:00 am)
Printers with separate (and VERY $$ EXPENSIVE $$) INK TANK print head(s) this is a problematic design, especially for inkjet cartridge refilling. The officejet D-series was the subject of class action lawsuits due to the print heads clogging due to drying of pigmented ink making the print heads useless. Even these instructions are rather complicated. You are better off getting a printer w/o ink-tank print heads. There ARE printers with the 4 inkjet cartridge systems w/o separate printer heads. Most likely NOT hp brand though. Vote with your $$ and brand choice..
angelo forte (November 30, 1999 at 12:00 am)
no more hp product in my live.go to more respect-client policy company
Mary Bentley (November 30, 1999 at 12:00 am)
I have run through the above approx. 45 times. I have replaced both print heads and repeated the above approx. 55 times. I still get the same error message "alignment failed. Refer to devise documentation." Which I do and I read postings of many with similar unresolved issues.
Kayla Stewart (November 30, 1999 at 12:00 am)
James Kirk was the genius to fix my printer problem!! I've soaked the printheads in alcohol (70%) and went through the reinstallment process that he explained and it finally works! After 2 days of working on this with other ideas I am relieved that I don't have to buy another printer! THANK YOU!!!
Joze Jakse (November 30, 1999 at 12:00 am)
What a stupid idea !!If damn printer is dead just throw it thru window !! HP newer again !!
docbillnet (November 30, 1999 at 12:00 am)
If you are using the 8500A the procedure is simpler. The printhead alignment processes itself does printhead cleaning as well. However, I would suggest if you see banding run the cleaning. If you see improvement each time you run cleaning keep doing it. If you see no improvement and the alignment is still failing, it is time to replace the print head. The printheads themselves are covered under a warranty, so even if your printer is out of warranty they might be in warranty.
Chipperowski (November 30, 1999 at 12:00 am)
I got an alignment failed error after inserting 2 new print heads. The printer would not do anything except attempt to align which of course would fail every time. I've pretty much been a loyal hp customer for 15 years, (refilling mind you) but I've had it. Switching to something more friendly without chips in the cartridges like brother.
HP Printer Support (November 30, 1999 at 12:00 am)
Please Google search this document number for more support for your printing issue: "c00864475".
fatShowPony (November 30, 1999 at 12:00 am)
My print quality has been mediocre since the day I bought my 8500a (lines) - I just spent $100 on a new set of cartridges and now it won't align or even print yellow properly, I've used a quarter of my cartridges just from trying to clean and align it. I honestly can't be bothered mucking about with it any more than I already have. HP is going to go down for putting out products this bad.

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